Case Studies

Introduction

Rekeep Digital capitalizes on the ten-year experience gained by Rekeep Spa in the field of technological projects and high innovative content. We are thus able to provide our customers with a portfolio of high quality services. Our technical offer has its foundations, in fact, on a unitary and articulated architecture, characterized by a full organizational and functional integration, procedural and coordination homogeneity, innovative levels of managerial quality, high technical ability of governance and strong attention to the issues related to safety.

Our goal is to become a real partner in the management of services and user support and not just a simple service provider: an expert interlocutor able to support, plan and study targeted solutions, always ensuring a timely and timely response. The Customer will thus be able to focus on his business by delegating the management of no core activities to a qualified person, able to increase the satisfaction of the end Customer, centralizing and optimizing the assistance process. Operational expenditure will be rationalized and the brand image improved.

The advantages for the customer in choosing Rekeep Digital consist in our ability to supply:

A fast and efficient multi-channel service in order to satisfy the end customer;
Standardized services and by now consolidated in previous experiences;
Technical on site and remote assistance designed on different needs;
Customized design of the service model, based on individual needs;
Attitude to Governance and focus on specific processes;
Ability to internalize personnel, activities and processes;
A Service Desk service with high technological content that is constantly attentive to market developments;
Maintenance and improvement of the continuity, efficiency and functional safety of the information technologies in use;
Containment and rationalization of operating expenses;
Improvement of the brand image through a series of innovative and high-tech proposals.

Valduce Hospital

The Valduce Hospital entrusted Rekeep Digital with the outsourcing of all IT services, from technical to human resources.

Outsourcing allows the customer to outsource no core activities, thus freeing up resources to devote to higher value added activities. The project has also allowed an increase in the efficiency and effectiveness of IT services and a significant saving in terms of costs.

Services included
in Outsourcing they are:

Governance & Services Management
Printing Management
Voice management
Application Management
Infrastructure Management
Networking management
PDL management

sw50

650

ANALOGUE AND DIGITAL TELEPHONES

kh-27

280

PRINTERS AND MULTIFUNCTIONS

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80

SERVER

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78

MOBILE PHONES

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460

Jobs

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60

APPLICATIONS AND SOFTWARE SUITES

Rekeep SpA

Rekeep Digital manages the service of Help Desk e Customer Care di
Rekeep SpA

The numbers relating to the work carried out are of absolute importance:

The services included in the Advanced Services Center are:

Help Desk
Customer Care

sw50

59K

TELEPHONE REQUESTS

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19K

WEB REQUESTS

Hyper and Auchan SpA galleries

The taking on of Auchan centers relates to the census and management of the entire technical database, through the detection of the single elements, the formalization of a technical sheet dedicated to each of them and the labeling on site to allow their traceability and their manageability , in the advanced management phase.

The areas subject to the survey were:

Sales Areas
External Areas
Outdoor Parking
Tire
Commercial Galleries
Indoor parking spaces
Technical rooms
Storage areas

2-22

over 5M

OF SqM RECORDED
45% PLANTS / 20% BUILDING / 35% EQUIPMENT

kh-27

32

TABLETS USED IN PARALLEL FOR DATA COLLECTION AND SHARING

s0-12-35

10.500

ROOMS DESIGNED WITH RELATIVE BLOCKS

48

16

TEAMS COMMITTED SIMULTANEOUSLY

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Rekeep Digital

The new company Rekeep Digital was born with the specific intent to propose to the market innovative solutions with high technological content, oriented to continuous improvement. We offer customers technological services based on new digital trends.
ISO 9001 Design and implementation of Process & Technology Outsourcing for public and private clients. Provision of the call center service.
ISO 15838: 2010 Design and supply of customized Contact Center services - h24 - inbound and outbound for public and private customers

It & professional services

  • Business application management
  • Application Delivery
  • Personnel Outsourcing
  • NOC - Network Operation Center
  • MDM - Mobile Device Management
  • Printing service
  • Digital Workplace

Building management services

  • Reference master data for maintenance management
  • Account reconciliation for asset alignment with the related accounting position
  • Building file for the management of technical, regulatory and performance documentation of buildings
  • Continuous updating of technical master data
  • Census of architectural and implant assets
  • Local labeling and assets
  • Indoor navigation
  • BIM - Building Information Modeling

Contact services

  • Customer Service
  • Coordination operations center
  • Help Desk and assistance through a ticketing system
  • Outbound campaigns
  • CUP Service - Single Booking Center