Thanks to digitalization and the introduction of a digital innovation plan within company processes, many repetitive and cumbersome procedures and jobs have become automatic and digitized.
Le IT solutions they are an increasingly common topic of interest for companies in the health field they want optimize their processes. These services are a fundamental part of creating a functional and efficient structure.
All IT equipment, be it hardware o software, must be entrusted to the hands of expert technicians who maximize their capabilities, guaranteeing a service as profitable as possible. For this reason, many companies turn to third parties, to whom they exclusively entrust this business aspect. So let's talk in these cases about outsourcing of IT services.
Companies interested in outsourcing IT processes take this step once they see how these activities, if managed in insourcing, have excessive costs in terms of administration and control. By outsourcing them, companies free internal resources to dedicate to core corporate.
TheInnovation Technology allows companies to achieve greater competitiveness on the market through the consolidation of their own asset technology. The high specialization that the department Tech can reach, often requires high costs. Therefore, innovating this sector means optimize the three procedural stages, or the analysis of the processes, the re-engineering and finally the digitization. The optimization of these operations will allow the cost reduction and growth of know how company, giving it significant added value.
The benefits of a collaboration like outsourcing IT operations will be to increase the level in terms of quality and value of the company, through innovation and savings. The added value from outsourcing will indeed allow for increase the flexibility of the organization and to make fixed costs variable.
IT Solutions for Hospitals and Healthcare Facilities
Rekeep Digital is a business services company. We are committed to being a partner for the business growth of those who turn to us.
For this we adapt all our processes for each type of customer.
The digitization of the processes will therefore be configured for all components tech of the company that turns to us. What will make the difference between a management and good management of technology for a company lies precisely in the method by which such IT solutions will be implemented within an existing system.
As regards the outsourcing processes for hospitals and healthcare facilities, a process must be carried out digitization known as e-Governance. E-Governance is the set of all the procedures concerning the management of a company or in this case a hospital or a health facility, through the use of advanced technologies.
In fact, for most of the situations existing in the healthcare environment, the adoption of a digital system could not take place at a uniform pace. The structure of the operations in use would in fact require variable and inefficient adaptation times to an effective digitization.
To achieve complete optimization it is therefore good to delegate completely the IT sector. This will give you a ready-to-use IT environment and the transition will take place in short times and at a uniform pace.
As for the digitization of hospital processes and hospital facilities a fundamental component will be related to the medical record. The transition to the CCE (electronic cliene folder) allows the creation of a secure platform created specifically for all interested parties within the hospital reality.
A common area in which all information relating to the structure, doctors and patients is collected and organized. The information is accessible from specific applications, through any device, connection or regardless of location.
Optimization of Time and Results: IT e user Experience
A central aspect in providing IT resources and a key point to do it in the best way is the experience. Relying on a expert partner like Rekeep Digital, with numerous customers satisfied in their own, it also means guaranteeing their company a service that reflects on the satisfaction of your customers.
La user experience it's important in all sectors, but it is particularly critical in the health sector.
La digitalization of internal and external processes the company appears to be a solution that makes the company more competitive and modern, optimizing the processes of any shape and nature. The transition to the digital processes of a hospital structure makes it possible to optimize not only the timing, but also the results.
Time optimization it is based on the possibility of minimizing a series of operations that would require long times, not necessarily due to poor management of the instruments, but also to inadequate management of the digital equipment. This scaling can take place in reception processes, of care and yes House assistance.
The timing for all the operations that must be carried out inside the hospital and the health facilities is reduced thanks to thegreater experience than those who work on them.
The optimization of results instead allows the hospital or health facility to have a highly qualified team that continuously monitors the results and is able to provide remote support to 360 ° 24 / 7 thanks to a highly qualified and cutting-edge service center.
The continuous analysis and the continuous improvement of monitoring and traceability processes allows to increase the amount of resources to be dedicated to core business. A structure that moves towards an increasingly innovative and digital road, will build solid foundations for increasingly effective control of results.
Benefits of Innovation Within Hospitals and Healthcare Facilities
Going in an increasingly digitalised and innovative direction brings with it a series of advantages and advantages benefits that increase corporate value.
The digitalisation process is put into practice in the various IT areas starting from a first assessment of diligence, from which the jobs are then managed through an operation of monitoring of assistance requests. The management of workplaces is followed by the management of mobile devices, solutions to support services are analyzed.
Inevitably it is necessary manage networks and infrastructures and digitize all operations that require long timescales and cumbersome operations, such as medical records that become electronic and organize innovative infrastructure solutions with respect to CUP and Custumer Care.
The benefits that digitization and innovations bring within hospitals and health facilities are not only compared to the structure that manages the complexity of the IT system, and optimizes complicated and cumbersome procedures, but also with respect to those who turn to the hospital.
The advantages that a tool such as an electronic medical record can bring to a healthcare facility or hospital must be considered from different points of view, first of all in terms of sustainability and regulatory compliance, since using a tool such as electronic folder reduces paper production for documentation and in turn reduces the risks and costs of storing this documentation.
Digitization also improves aspects such as those related to health logistics that operate on external logistics, transport between offices and internal logistics, reducing the costs of operations and immovable capital and increasing control.
Taking care of the customer is one of the essential elements of every company that wants to be successful and famous.
To make a good name it is natural that there should be customers who appreciate our work and feel pampered in every way.
The key to Customer Care è clearly reach the customer and make them feel at ease with the service we offer.
And this is how the Contact Center also acts, which is one of its basic tools. The goal is to halve / speed up the work of the company and to offer the best to consumers: a complete package.
What indeed does it take to dedicate precious time to activities that can very well be delegated to others?
Obviously not any people but highly specialized in this sector. Making our company flexible is a duty to be fulfilled today, allows us to extend our customer network and to engage more in certain other core areas of our company.
IT Outsourcing: Telephone Services as Contact Center and CUP
One of the targeted services that our company offers is the Contact Center: a new way of managing contacts controlled by a team of experts who take care of your client's H24 by reporting messages, information, promotions and making appointments.
One of the examples of success is the CUP (Single Booking Center), in the medical field this service allows you to book diagnostic and specialist services by calling or directly online on the hospital company website.
The entire network of interested parties can, through various channels, maintain contact and have the company always at hand.
Monitoring is also an integral part of our team's work: to assess whether it is effective or not, it must receive constructive criticism from those who use the service.
A concrete example where it emerges how the CUP is a tool now used by anyone because the CUP of the Israelite Hospital of Rome is successful.
In this context the calculated annual calls are more than 500.000, the full-time operators dedicated to this activity are 15.
In summary, we find: competence, quality, speed and efficiency.
What are the services offered by Customer Care
The term "Customer Care" refers to a wide range of services aimed at making the customer satisfied.
In this category we find specific activities such as the Appointment Service.
Specifically, this is an outbound service that manages the sales network of the customer. The company in question provides lists of "final" consumers to contact, customers who therefore already have relations with the company and who must be contacted to evaluate the state of sale.
But that's not all: taking appointments, especially in hospitals, is an important burden that would take up precious time for the company, that's why this activity is also entrusted to an external team.
A concrete example of success can be found in the history of Rekeep Spa, an operator active in Italy in the Integrated Facility Management that supports health activities, the environment and the territory by addressing public and private customers.
In this company our Help Desk and Customer Care management services have been really excellent, and the numbers speak for themselves: 400k annual reports processed, 800k automatic calls to installations.
This result was achieved through the meticulous work that was done by our team, an activity that was also influenced in the Valle Umbria Servizi with 60k called annually.
After-Sales Customer Service: Customer Satisfaction
The team's work is not an end in itself. With experience we have understood that it is essential to also know the opinion of consumers who rely on our service.
This means that once the main sales activity has taken place, taking appointments etc. Customer satisfaction is required.
In fact, receiving constructive criticism or appreciation helps our team to improve and always be in step with the customer's needs.
When a company is not interested in this fundamental aspect it will never have the opportunity to grow and expand its consumer network.
Very often, in fact, when customers do not receive the service they expect, they tend to go to another place or complain to other potential customers about the scarcity and inefficiency of the services they have today.
This step also involves a loss of confidence in the company for which the second company operates. In other words, we are in a situation with no escape.
To avoid having to arrive at a point without a return like the one just described, it is good to follow the rule of the four key words: competence, quality, speed and efficiency.
Process & Outsourcing Technology: the Contact Center optimizes times
Il Process & Outsourcing Technology is an effective and functional method to optimize company times.
Outsourcing means entrusting to an external partner specific operations, processes, campaigns currently in vogue.
This results in a consequent halving of the most difficult to manage activities, a telephone service is in fact a laborious method to be managed in parallel with the key tasks of the company.
The effectiveness of the choice to entrust this Contact Center service to a company like ours is synonymous with increasing the business of that specific company, in addition also the possibility of varying one's fixed costs makes the whole society more flexible and open with respect to a closed and independent system.
Secondly, to spend staff in strictly corporate activities rather than in secondary but necessary activities allows to improve the quality of the core business itself.
choose to digitize the entire Consumer Care service entrusting it to our organization is therefore not a risky decision but a guarantee, we are a sort of pillow on which everyone can easily lean.
As we are a multi-form company that applies in various sectors in a dynamic way, we do not only deal with this single aspect of the Contact Center but we can also efficiently manage the customer assistance system.
The so-called Help Desk deals exactly with this.
Our operations center is able to act actively in case of monitoring, coordination and reporting of the customer's processes.
Furthermore, even if assistance is needed, our operators are able to act independently.
This is exactly the Help Desk system mentioned above: an inbound service that allows tracking and monitoring of user requests and response times to reported problems.
Attendance beyond expectations and content-rich meetings the 19 and 20 October at DIGITAL & BIM ITALIA 2017
"With more than 4mila participants, over 100 exhibition companies, an international conference organized in 5 sessions always crowded, 7 arenas with more than 40 meetings that saw young professionals actively participate, 250 speakers, the event records a more than positive and over budget expectations (give Digital & BIM Italia). "
DIGITAL & BIM ITALIA 2017
Innovation and digital transformation for the Built Environment: Laser Scanner and BIM
The Jewish Hospital of Rome is a private health facility affiliated with the National Health System, which provides both outpatient and urgent and planned hospitalization services.
GARTNER - Executive.IT
November December 2016
With the two new companies Rekeep Digital and Yougenio, the first group in Italy active in maintenance and cleaning services for the B2B market expands the business.
Valle Umbra Services is an Umbrian economic reality strongly rooted in the territory, which supplies public services in the municipalities of the Folignate, Spoletino and Valnerina areas.